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Recharge Portal Features for SBU
Smart scale information
Once a customer opts in for a Subscription by Usage, their Recharge portal will start showing information related to their smart scale. The customer...
Updating ordering strategy
Customers can adjust how quickly their smart scale triggers future reorders using the " Ordering Strategy " setting. In the Customer Portal , this se...
Recharge Admin Portal
How to Identify an SBU Subscription in Recharge
To determine if a subscription is a Subscription by Usage (SBU): Open the subscription in Recharge. Click Actions → Edit line item properties . Loo...
Managing Subscription Products
Managing SBU product offerings
Selling plans allow you to manage your Subscription by Usage (SBU) product offerings within Shopify. From your Shopify admin dashboard , go to the ...
Customers FAQ
Switching between Subscription by Usage and Fixed Frequency
Customers with a Subscription by Usage (SBU) can switch to a fixed-frequency subscription at any time. This can be done through the Customer Port...
Smart scale support
If your customers experience issues with their smart scale setup, reorder timing, or need a replacement, feel free to direct them to our support team:...
Scale return
Returning a scale is not required . Even if a customer cancels their subscription or opts out of SBU, they are welcome to keep their smart scale. How...
Scale Setup Guides
A customer guide for setting up and using the smart scale.