Customers with a Subscription by Usage (SBU) can switch to a fixed-frequency subscription at any time. This can be done through the Customer Portal or by an admin using the Recharge Admin Portal.

Customers can change their subscription settings in the Recharge portal:

1. Go to Manage subscriptions and select the subscription to update.

2. Find the frequency dropdown. The current setting will show "Based on usage".

3. Select a fixed-frequency option (e.g., 30 days).

Admins can manually update a customer's subscription:

1. Select the subscription.

2. Click the "Actions" button.

3. Choose "Edit line item properties".

   

4. Locate the property Type: Subscription by Usage and delete this entry.

   

5. (Optional) Edit frequency and Reschedule next order according to the customer's preferences.

   • If left unchanged, the next order date will adjust automatically based on the current frequency.

If a customer decides to return to SBU, they can be switched back using the same methods.

Customers can follow the same steps as above and select "Based on usage" from the Frequency dropdown.

Admins can reinstate SBU by adding back the line item property:

• Type: Subscription By Usage

• Customers can only switch back to SBU if they were previously on an SBU plan.

• Fixed-frequency customers cannot be manually switched to SBU for the first time.

  • They must opt in through the standard signup or opt-in flow.

  • Alternatively, you can contact us at support@bottomless.com for assistance with migrating the subscription to SBU.